THE QUICK ANSWER
Removing a saved card changes the saved payment method. A pending bank authorisation is a separate record to check with the bank and Thunderpick Transfers.
01
Find and remove the intended saved card
Thunderpick’s card guide says a card is saved after use and can be removed from the same payment screen. It documents up to five linked cards, each in the account holder’s own name.
Open the official Wallet payment controls, identify the intended saved card from its masked details and use the displayed remove option. Check that the correct card no longer appears. No new payment is needed to ask support about a missing removal control.
Two records with different owners
Saved card
The reusable payment method in Thunderpick
Bank authorisation
The bank’s temporary reserved amount
Posted debit
A completed bank charge to reconcile
Removing the saved method is separate from resolving a past bank entry.
Original explanation · not an account screenshot02
Compare a hold with an actual completed payment
The operator describes a temporary bank pre-authorisation that can appear beside a deposit. It gives a typical release estimate of one to five working days, depending on the provider.
Read whether each bank entry is pending or posted and compare it with the account’s Transfers history. Two identical amounts do not establish two settled charges; equally, do not assume a second posted debit is only a temporary hold.
03
Build a useful comparison
Check currency labels too. Thunderpick uses EUR as the base settlement currency and can display other currencies, so an apparent amount difference may need a currency comparison.
Two amounts on the bank statement
One pending; one posted
Check whether the pending entry is an authorisation
Two posted entries
Ask about duplicate completed debits
Only one casino credit
Match both bank references to Transfers
Use the actual status text rather than the amount alone.
Original explanation · not an account screenshot| Thunderpick | Transfers reference, credited amount, currency and timestamp |
|---|---|
| Bank | Masked card, entry reference and pending/posted wording |
| Question | Card removal, unreleased authorisation or two posted charges |
04
Ask about the record that remains unresolved
For a saved-card issue, report the masked card details and the failed removal control. For a bank hold, ask the bank about its authorisation status and provide the matching Transfers reference to Thunderpick support.
Keep card numbers masked and never send a CVV or login code in a support message. Removing a saved method does not by itself establish that an earlier authorisation or debit has been reversed; confirm the payment outcome separately.
BEFORE YOU CONTINUE
Quick checklist
- Identify the saved card by masked details.
- Confirm the removal on the payment screen.
- Compare pending and posted bank entries with Transfers.
- Keep card removal and payment reversal separate.
Official sources
Official help describes the feature. StrikePot’s checks explain how to read the account record and report a mismatch.
- Thunderpick · Card Deposit Guide · reviewed
Public documentation reviewed on 26 October 2026 (America/Toronto). No account login, claim, deposit, gameplay, withdrawal or recovery test was performed. Account controls and available options can change; follow the current official screen.
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