THE QUICK ANSWER
Duelbits says the initial 24-hour cooling-off period blocks access immediately. Confirm the lasting exclusion scope and treatment of remaining funds in writing.
01
State the requested restriction clearly
Duelbits directs exclusion requests to Live Support or [email protected]. State that you want self-exclusion and whether you need every gambling product blocked.
Its overview offers casino, sportsbook or both; its dedicated policy describes account-wide access blocking. Ask support to confirm the exact scope and start time. A general enquiry or a marketing opt-out does not itself establish an exclusion.
Two confirmations to retain
Request
Name casino, sportsbook or both
Initial block
24-hour cooling off with gambling disabled
Lasting exclusion
Confirm the chosen duration and scope
If the initial restriction fails, contact support immediately.
Original explanation · not an account screenshot02
Keep the initial block and final exclusion separate
The published process starts a 24-hour cooling-off period with gambling disabled, then has support confirm an exclusion duration. Listed periods are one week, one month, six months or permanent; the chosen exclusion cannot be shortened or reversed.
Save the initial confirmation and the later duration confirmation. If you are still able to gamble after the stated start, report that immediately and repeat the request for an active restriction.
03
Ask support to handle funds and open bets
Duelbits’ dedicated policy says remaining funds are handled under its security and verification requirements. Its overview describes a manual return. Ask support which process applies to your balance; do not treat exclusion as a completed payment.
Give support existing open-bet references too. Published help says a bet with no available cashout can remain active for normal settlement, rather than every stake being voided. Request the restriction immediately and have support confirm the funds and bet treatment separately.
What the exclusion case should cover
Access
When the requested restriction starts
Duration
The confirmed exclusion period
Balance
The confirmed handling and payment reference
Open bets
The recorded treatment of each existing bet
A restriction confirmation and a payment outcome are separate records.
Original explanation · not an account screenshot04
Keep a usable confirmation record
- Retain the request time, case number and initial restriction start.
- Record the confirmed product scope, duration and what account access is available during it.
- Keep balance-return and open-bet references in the same case. Provide any ownership evidence only through the confirmed private route.
BEFORE YOU CONTINUE
Quick checklist
- Request the exact product scope.
- Confirm the immediate block is active.
- Save the chosen duration separately.
- Ask support to handle remaining funds and open bets.
Official sources
Official help describes the feature. StrikePot’s checks explain how to read the account record and report a mismatch.
- Duelbits · Self-Exclusion Policy · reviewed
- Duelbits · Responsible Gambling on Duelbits · reviewed
Public documentation reviewed on 26 October 2026 (America/Toronto). No account login, claim, deposit, gameplay, withdrawal or recovery test was performed. Account controls and available options can change; follow the current official screen.
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